AI customer serviceBeta
Simple IM
A system for businesses that brings conversations from messaging channels into one inbox, drafts replies with AI, and lets staff take over at any moment.
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InboxWhatsAppTelegramWeCom
Three channels, one inbox.
Before every reply
Checks first, then a draft
Before AI writes anything, the system checks the state of the conversation.
Incoming message
- The conversation is not blocked
- No staff member has taken over
- The message is inbound
- Media is ready
- No other reply is in progress
- Prompt built with knowledge and visual evidence
- Reply saved with its language
AIAI reply drafted
Human takeover
A person can step in at any moment
When staff take over, AI replies stop for that conversation until automation is resumed.
- 01Take overStaff take the conversation from AI.
- 02Reply as staffAI stays paused while a person replies.
- 03Resume automationHand the conversation back to AI.
Channels and media
Text, images, files, video and links
Media support differs by channel. Channel account management and media sending are in beta.
- Text
- Images
- Files
- Video
- Links
WhatsAppTelegramWeComBeta